Privacy Policy

Last updated: September 26, 2026

PixelCut Pro ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

Delete your data (PixelCut Pro, by Rui Codex)

PixelCut Pro has no user accounts. Everything we hold is linked only to an anonymous installation identifier (your Support ID). To have it deleted:

  1. Open PixelCut Pro → Profile → Settings and tap the Support ID at the bottom of the page to copy it. (Settings → Contact Support also fills it into the email for you.)
  2. Email info@ruicodex.com with the subject "Delete my data" and paste your Support ID. If you sent in-app feedback with an email address, that email address is enough for the feedback.

What is deleted within 30 days: usage analytics, in-app feedback (including any email address you gave), the HD-credit history and any support grants linked to your Support ID. What is kept: records of purchases, which we must keep for tax and store-dispute purposes; they contain no name or payment details. Photos are never stored on our server, so there is nothing to delete there. Uninstalling the app deletes everything stored on your device.

1. Information We Collect

Photos & Images: When you use the background removal feature, your photo is uploaded for processing together with an anonymous installation identifier. It is sent first to our own server (pixelcutpro.ruicodex.com), where the background is removed by a model we host ourselves. If that fails, the photo is then sent to a third-party provider instead (see Section 4). The processed image is returned to your device. Locally, all editing and export operations happen on your device.

Usage Data: We may collect anonymized usage statistics such as feature usage counts, app version, and device type to improve our service. This data cannot be used to identify you personally.

Product Analytics: With your consent, the app sends product-usage events (for example "photo processed", "store opened", time spent in the app) and, if enabled, crash reports to PostHog, which we host on our own server (posthog.ruicodex.com); the data is not shared with PostHog Inc. The events carry a random analytics identifier created by our server for your installation (not your Support ID, not an advertising ID), your app version, device model and operating system, and an approximate country derived from your IP address. Nothing is sent until you consent: where the law requires consent (EEA, UK) this app uses the same Google consent form as for ads, and it collects only if you allow "store and/or access information on a device" and "measure content performance". You can withdraw at any time under Settings → Privacy choices, which stops collection immediately. A deletion request (see "Delete your data") also deletes this analytics profile and its events.

Purchase Information: If you subscribe to Premium, your purchase is processed entirely by the store you bought it from — Google Play on Android, the App Store on iOS. We receive a purchase confirmation token but do not have access to your payment details (credit card, bank account, etc.).

Feedback You Send Us: If you use "Send feedback" in the app, we receive the category you chose, your message, the anonymous installation identifier, the app version, your app language and plan (free or paid) and, only if you leave "Include app & device info" on, your operating-system version. An email address is stored only if you type one to get a reply. Feedback is stored on our own server and used only to fix problems and improve the app; it is never shared or sold, and it has no influence on whether the app ever asks you to rate it.

Progress in the App: Your level, missions and achievements are stored on your device only.

Advertising Data: For free users, Google AdMob may collect device identifiers (such as the Advertising ID), IP address, and usage data to serve personalized or non-personalized ads. Where the law requires it (for example in the European Economic Area and the United Kingdom), the app asks for your consent through Google's consent form before any ad is requested, and you can change your choice at any time under Settings → Privacy choices. You can also opt out of personalized ads through your device settings.

2. How We Use Your Information

3. Data Storage & Security

Edited images are saved to your device's local storage. Photos are processed in memory and are never written to disk or to a database on our server; once the processed image has been returned, nothing remains. Third-party providers, when used, process images in real-time and do not retain them after processing is complete. We use industry-standard security measures (HTTPS/TLS encryption) for all data transmission.

Diagnostic & Performance Data: The advertising and on-device machine-learning SDKs we embed (Google AdMob, Google ML Kit) collect crash reports, performance measurements and other diagnostic data. This is not linked to you: it records that a crash happened, not who it happened to.

4. Third-Party Services

Our app uses the following third-party services, each with their own privacy policies:

5. Data Retention

We do not retain your photos or personal images. Cloud AI services process your photos in real-time and do not permanently store them. Anonymized usage analytics may be retained for up to 24 months to improve our services. In-app feedback is kept for up to 24 months; ask us at any time and we delete it earlier. Subscription purchase records are maintained by Google Play.

6. International Data Transfers

Your photos may be transferred to servers located outside your country of residence when processed by cloud AI services (remove.bg and Photoroom). These transfers are necessary to provide the background removal service and are protected by HTTPS encryption.

7. Children's Privacy

Our app is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

8. Your Rights

You have the right to:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@ruicodex.com

Website: https://pixelcutpro.ruicodex.com